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"Education is the most powerful weapon which you can use to change the world”
– Nelson Mandela

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Lab 5 - How To Create A Roadmap For A Difficult Conversation

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Q Lab 5 Assignment For Lab 5, each team member is required to read two documents and watch a 9-minute video. As a team, discuss and complete the Lab 5 Itinerary On-Ramp and Roadmap document and submit in the Lab 5 submission folder on Canvas. Documents to read: 1. Difficult Conversations Scenarios.pdf 2. we-have-to-talk-2019.pdf Video to watch: https://vimeo.com/73535228 Once your team is ready to proceed, open the Lab 5 Itinerary On-Ramp and Roadmap document and complete all the sections. 1. Using the scenario that corresponds to your team number, complete the Lab 5 On-Ramp and Roadmap Document a. Write an opener for your difficult conversation (the “How Do I Begin?” section of the PDF). b. Write down 2 goals for each step of the Roadmap (the process described in the video) i. Listening: ii. Asking: iii. Summarizing: iv. Validating: v. Expressing: vi. Negotiating: vii. Committing:

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Plan your Itinerary: Read the Difficult Conversations scenario that corresponds to your team number. Based on the scenario, define the problem and identify what you want to accomplish (your goals). The problem is: Natalie is dictating the entire team regardless of whether it is her turn to facilitate or not, and she never allows anyone else to contribute. Our goals for the conversation are: We need to make Natalie aware of her tendency to always take control. We need to draw attention to her lack of outside input and collaboration with the team.